JokerBet Privacy Policy

1. Introduction

JokerBet (jokerbet.bar) is an internationally licensed online betting and gaming platform. This Privacy Policy explains how we collect, use, and protect the personal information of our users.

By using the JokerBet website or mobile app, you are considered to have accepted this Privacy Policy. Please read it carefully before using our services.

We comply with international data protection regulations and treat your privacy as our highest priority. Our goal is to ensure you always have a fully secure and transparent experience while using JokerBet.

2. Information We Collect

Various types of information are collected when you create an account and use our services on JokerBet. Details are provided below:

A. Information Provided Directly by You

• Identity-Related: Full name, date of birth, gender, and nationality.
• Contact: Email address, mobile number.
• Address: Current and permanent address, city, district, and postcode.
• Identity Document: A copy of your National ID (NID), passport, or driving licence (for KYC verification).
• Payment Details: bKash/Nagad/Rocket number, crypto wallet address.

B. Automatically Collected Information

• IP address and device location.
• Browser type, operating system, and device information.
• A log of which pages you visited on the platform and for how long.
• History of betting and gaming activity.
• Cookies and session data.

C. Information Received from Third Parties

• Transaction confirmation details from the payment gateway.
• KYC results from identity verification services.
• Risk assessments from fraud prevention agency databases.

3. Use of Information

JokerBet uses your information for the following purposes:

• Account Management: For managing registration, login, and account settings.
• Service Delivery: To operate betting, slots, Fish Game, and other gaming services.
• Transaction Processing: To process deposits and withdrawals securely.
• Security Assurance: To prevent fraud, money laundering, and unauthorised access.
• Legal Compliance: To comply with the rules of licensing authorities and regulatory bodies.
• Customer Support: To handle your complaints, inquiries, and support tickets.
• Personalised Experience: To provide game recommendations and offers tailored to your preferences.
• Responsible Gaming: To detect problematic betting patterns and send timely alerts.

4. Data Sharing Policy

JokerBet never sells your personal data to third parties. However, information may be shared in the following limited circumstances:

• Payment Provider: Information required to process transactions via bKash, Nagad, Rocket, and crypto gateways.
• KYC Services: With identity verification agencies — solely for document verification purposes.
• Legal Authorities: Mandatory disclosure of information in response to court orders, government directives, or licensing authority investigations.
• Anti-Fraud System: With fraud prevention platforms for risk assessment purposes.
• Business Transfers: In the event of a company merger or acquisition, you will be notified in advance.

All third-party providers are contractually bound to uphold our privacy standards and may not use the data they receive for any other purpose.

5. Cookie Policy

JokerBet uses cookies on its website to enhance your browsing experience and ensure the platform functions properly. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Required for login sessions, security tokens, and core platform functionality. These cannot be disabled.
• Performance Cookies: For tracking page load times and errors. Fully anonymised.
• Functionality Cookies: To remember your language preferences, theme settings, and game history.
• Analytics Cookies: To understand platform usage statistics. Active only with your consent.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features on JokerBet.

6. Data Security Measures

JokerBet applies industry-leading security measures to protect your personal and financial data. The core components of our security framework are:

• 256-bit SSL/TLS Encryption: All data transmissions occur over encrypted channels.
• AES-256 Encryption: Stored sensitive data is protected with strong encryption.
• Two-Factor Authentication (2FA): OTP verification support when accessing your account.
• Firewall & DDoS Protection: Advanced firewall to defend against external cyber attacks.
• Regular Security Audits: Regular vulnerability assessments conducted by independent security experts.
• Access Controls: Only authorised personnel may access your data.
• Data Backup: Data is stored in regularly scheduled encrypted backups.

In the event of a data breach, JokerBet is required to notify the relevant authorities and affected users within 72 hours.

7. Data Retention Period

JokerBet retains your data only for as long as necessary. The following guidelines apply:

Once the retention period expires, data is securely deleted or anonymised so you can no longer be identified.

8. Your Data Rights

JokerBet respects your data rights. You may exercise the following rights:

To exercise these rights, please contact our support team. We will respond within 30 days of receiving your request.

9. Protection of Minors

JokerBet strictly prohibits anyone under the age of 18 from using the platform. We are committed to protecting the privacy of children and minors.

• Age verification is carried out at the time of registration.
• Additional documents may be requested to verify the age of suspicious accounts.
• We do not knowingly collect data from anyone under the age of 18.
• If an underage account is identified, it is immediately suspended and all associated data is deleted.

10. Policy Changes

JokerBet reserves the right to update this Privacy Policy as needed. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email address or displayed on the platform.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• We will endeavour to provide 30 days' notice before any major changes.

Previous versions of the Privacy Policy are kept in our archive and are available upon request.

11. Contact Us

For any privacy-related questions, requests, or complaints, please get in touch with us:

Our dedicated privacy team will carefully review your request. Your privacy is not just a policy obligation to us — it is a core commitment.